At LuxicooStore, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
You may request a return if:
-
The product is damaged or defective
-
You received the wrong item
-
The product is unused and in original packaging
Important:
Due to hygiene reasons, Women Inner Wear items are not eligible for return or exchange unless they are damaged or defective upon delivery.
2. Return Time Frame
-
You must request a return within 3 days of receiving your order.
-
After 3 days, return requests may not be accepted.
To request a return, contact us with:
-
Your Order Number
-
Product pictures (if damaged/incorrect item)
-
Reason for return
3. Refund Process
Once we receive and inspect the returned item:
-
If approved, your refund will be processed within 5–7 business days.
-
Refunds will be issued via:
-
Bank transfer
-
Original payment method
-
Easypaisa/JazzCash (if applicable)
-
Shipping charges are non-refundable unless the mistake was from our side.
4. Exchange Policy
-
Exchanges are only available for damaged or wrong items.
-
Product must be unused and in original condition.
5. Non-Returnable Items
The following items cannot be returned:
-
Used products
-
Opened fragrances (if seal broken)
-
Women Inner Wear (for hygiene reasons)
-
Clearance or sale items
6. Order Cancellation
-
Orders can only be cancelled before shipment.
-
Once shipped, cancellation is not possible.
7. Contact Information
For return or refund requests, contact:
Store Name: LuxicooStore
📧 Email: armghanbutt829@gmail.com
📞 Phone: +92 321 6228630